Software · 2026
The Parkzy Ops Console
~78 internal pages, ~36,000 lines of TypeScript: the support and operations platform inside Parkzy — funnels, forensics, risk, disputes, a pricing lab, edge health — gated behind TOTP MFA. The unglamorous software that makes a marketplace operable.
Why it exists
A two-person company operating a live marketplace can't hire an ops team — it has to build one. Every recurring question became a page: Why did this ping die? Does the dashboard match Stripe? Which hosts are hurting the funnel? Is the edge healthy? The console is where a marketplace stops being a demo and starts being a business you can actually run.
Representative surfaces (of ~78)
Dispatch forensics
A sent→accepted→booked ping funnel, plus a per-ping forensic timeline that reconstructs exactly what each host saw and when — the tooling behind the ping-dispatch case study.
Money ops
Revenue, disputes with per-case detail, tax export, and the reconciliation tooling from the money-correctness work.
Risk & trust
Account risk, listing risk, behavioral signals, overstays and tows — the surfaces that keep a peer-to-peer marketplace safe to transact in.
Growth
Retention cohorts, attribution, unmet-demand mapping, SEO, host outreach and broadcast messaging.
Platform health
Feature flags, edge-function health, mobile bundle deploys, and a live AI-spend meter.
Pricing Lab
A shadow-mode sandbox for the ML pricing engine — compare the model's price against the live price on real inventory before letting it near production.
AI in the loop, humans on the trigger
Support runs AI-assisted, not AI-automated: edge functions triage inbound messages, draft suggested replies, and recommend dispute outcomes — an operator reviews and decides. The console is also where the 23-agent organization's output lands as concrete dashboards and queues.
The boring parts, done properly
The whole console sits behind TOTP multi-factor auth (step-up to AAL2 before any support surface renders), on top of row-level-security boundaries where user-facing roles can't touch money tables at all. Internal tools handle the most sensitive data in the company — they deserve production-grade security more than the marketing site does, not less.